How to Order
To place an order you must perform the following THREE STEPS:
Step 1: Send us your files.
The preferred way to send us your files is right through our web page using Windows Internet Explorer 5.0 or higher. With Windows Internet Explorer you can drag and drop your files right onto our upload page. (more detailed instructions) (Only works with Window Internet Explorer. The Mac Internet Explorer does not have this FTP capability at this time.)
Or, you may also send us your files using a stand-alone FTP program such as WS_FTP for Windows or Fetch for the Mac. (more detailed instructions) (Some of our customers also recommend FileZilla, which is a free open source FTP program. You can download FileZilla from their web site at Source Forge.)
Or, you may use a free web-based FTP service such as net2ftp.com to upload with most any web browser. (more detailed instructions)
Or, if you prefer and your schedule permits, you can send your files by mail on a PC compatible CD or floppy disks.
Or, as a last resort, you can send your files as email attachments. Call us at 1-800-296-1885 for the correct email address for attachments. (We don't post the address here because of spammers.) We discourage email attachments because they can tie up our email access for long periods of time. We need to keep our email access open for regular text messages, customer support, and order forms. There will be a $5 special handling fee for jobs submitted as email attachments.
Step 2: Fill out the on-line order form.
No matter how you send us your files, you need to fill out our on-line order form to give us your shipping address, schedule, and other order information. You will receive an automatic email confirmation once your order form has been received.
If you did not upload your files to our FTP site (through our web page using Internet Explorer or other FTP software) please indicate on the order form how you did send your files, so we know what to expect and where to look for your files. If you did upload to our FTP site, please make sure they are there before submitting your order form. Once we receive your order form, we go looking for your files.
Step 3: Make your payment.
After we have recieved your order, we will review it and make the final cost calculations, including shipping and any extras you requested. This may take up to 24 hrs, depending on our work load. You will then recieve an email invoice from us directing you to the PayPal checkout web page. There you will be able to pay with VISA, MasterCard, or your PayPal account if you have one. The time it takes us to review your order does not affect your schedule. However, we must recieve your payment before we ship, so please pay promptly when you recieve your invoice.
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